Privacy Policy

At MODA, we respect your privacy and understand the importance of protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit our website or purchase our skincare products.
By using our website, you acknowledge the practices described in this policy, subject to your rights under applicable law.

Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Personal Information
•    Full name
•    Phone number and email address
•    Billing and delivery address
•    Order details and purchase history
•    Information you provide when contacting customer support

Order and Payment Information
We collect information needed to process and manage your orders, including the products purchased, order value, payment method, and order status.
Online payments may be processed by third-party payment providers. Your payment information is handled according to the applicable provider's privacy and security practices. MODA does not intentionally store complete payment card details unless specifically required and securely supported by our payment arrangements.

Technical Information
When you browse our website, certain information may be collected automatically, such as your IP address, browser type, device information, pages visited, and interactions with the website. This information may be collected through Shopify and related technologies, including cookies, depending on your settings.

How We Use Your Information
MODA may use your information to:
•    Process, confirm, and deliver orders.
•    Verify Cash on Delivery (COD) orders.
•    Arrange payments, shipping, returns, and refunds.
•    Respond to questions and provide customer support.
•    Notify you about order status or important service updates.
•    Improve our website, products, shopping experience, and customer service.
•    Detect suspicious transactions, prevent fraud, and protect our business.
•    Send promotional messages or product updates where permitted by law and applicable consent requirements.
•    Meet legal, regulatory, accounting, and recordkeeping obligations.

Cash on Delivery and Shipping
For COD orders, we may use your name, phone number, address, and order details to confirm the purchase and coordinate delivery.
We may share the information necessary to fulfil your order with courier companies and delivery partners. These parties may use the information only as needed to provide their services and in accordance with their applicable obligations.

Sharing Your Information
We do not sell your personal information to third parties as part of our ordinary business operations.
We may share relevant information with trusted service providers when necessary to operate our store, including:
•    Shopify: To host and operate our online store.
•    Payment providers: To process eligible online transactions.
•    Courier and logistics partners: To deliver orders and manage returned shipments.
•    Website and business service providers: To support website functionality, analytics, customer communication, or marketing where these services are enabled.
•    Authorities or legal representatives: When disclosure is required by law, legal process, or to protect legitimate rights and safety.
The information shared will depend on the service involved and the purpose for which it is needed.

Shopify and Third-Party Services
Our online store is powered by Shopify. Shopify and other service providers may process certain information to provide hosting, checkout, payment-related functionality, analytics, security, and other services.
Some providers may process or store information outside Pakistan, depending on their operations and service arrangements. Their handling of information is subject to their own privacy policies and applicable legal requirements.
We encourage you to review Shopify's privacy information and the policies of any third-party payment or other service you use through our website.

Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the store function, remember preferences, understand website usage, improve performance, and support marketing activities where enabled.
You may be able to manage cookies through your browser settings or any cookie preference tool available on our website. Disabling certain cookies may affect some website features or shopping functions.
For more information, please refer to our Cookie Policy, if available on the website.

Marketing Communications
If you subscribe to promotional communications or otherwise provide the required permission, MODA may send you updates about products, offers, or brand news.
You may opt out of promotional emails by using the unsubscribe link where provided, or by contacting us. You may also request to stop promotional messages through our available communication channels.
Even if you opt out of marketing, we may still contact you about orders, deliveries, refunds, security, or other necessary service matters.

Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and financial records, resolve disputes, protect against fraud, and comply with applicable legal obligations.
Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to legal and operational requirements.

Data Security
We use reasonable measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should also take care to protect their devices, accounts, and contact information.

Your Privacy Choices and Rights
Subject to applicable law, you may contact us to:
•    Request access to personal information we hold about you.
•    Ask us to correct inaccurate or incomplete information.
•    Request deletion of information where deletion is legally and operationally permitted.
•    Withdraw consent for optional marketing communications.
•    Ask questions about how your information is collected or used.
We may need to verify your identity before processing certain requests. Some information may need to be retained where required by law or for legitimate business purposes.

Children's Privacy
Our website and products are intended for general consumers and are not specifically directed at children. We do not knowingly seek to collect personal information directly from children in circumstances where parental consent or other legal authorization is required. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

Links to Other Websites
Our website may contain links to third-party websites or services. MODA is not responsible for the privacy practices, security, or content of external websites. Please review their privacy policies before sharing personal information with them.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements.
The revised version will be published on this page with an updated date. We encourage you to review this policy periodically.

Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us through our official customer support channels.

Brand: MODA
Customer Support Email: moda.shop2026@gmail.com.